| Sessions |
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Keynote Session: 7 Things Your Residents Want You to Know… Length: 1 hour Keynote Session: 7 Things the Resident with Alzheimer’s Wants You to Know… Length: 1 hour General Session: Head, Hands, & Heart: Tips for Communication & Customer Service with Elders Length: 1.5 -- 3 Hours General Session: Positive Publicity Made Easy Length: 1.5 – 2 Hours |
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“Profoundly powerful presentation style.”
– Attendee, Virginia ANHA
“Erin can bring tears to your eyes and make you laugh out loud – all within seconds.”
– Attendee, Nebraska HCA
“The real-life examples were excellent! It is realistic info you can take back and teach to staff. ”
– Attendee, Ohio HCA