1. Featured Breakout Sessions

... re-enactments at fictional, “Happy Happy Nursing Home”.   Head, Hands, & Heart:  Tips for Communication & Customer Service with Elders A different type of “customer service” ...

2. Day-Long Programs - Other

... Behavior Prevention, and Quality of Life The Quality of Life & Culture Transformation Series Dignity & Sensitivity:  The Ultimate Boot Camp Head, Hands, & Heart:  Tips for Communication ...

3. Featured Day-Long Programs

... the day.  Participants will take home proven training tips; mini in-service outlines; and ideas that are ‘doable’ in the real world of long-term care.   Sizzle, Systems and Survey: Creating ...

4. Sessions

... Length:  1 hour General Session:  Head, Hands, & Heart:  Tips for Communication & Customer Service with Elders Length:  1.5 -- 3 Hours General Session:  Positive Publicity ...